State-owned joint-stock company (VAS) Latvijas Pasts is one of the largest logistics and postal service providers in Latvia. Last year, the company recorded a turnover of €82.7 million and a profit of €3 million. It employs approximately 1,600 people and provides customers across the country with access to more than 1,000 service points – ranging from parcel lockers and customer service centres to mobile postmen and letterboxes. While maintaining its role as the national postal operator, Latvijas Pasts has in recent years also been strategically strengthening its position in the e-commerce, logistics and parcel locker service segments.
Although Latvia’s parcel locker market is one of the most competitive in the Baltics, with several international and local delivery service providers operating in the country, Latvijas Pasts has made targeted investments in developing this infrastructure in recent years. This has enabled the company to strengthen its position in a segment where demand continues to grow rapidly alongside the expansion of e-commerce. Latvijas Pasts currently operates the largest parcel locker network in the country, comprising 440 parcel lockers. Some of these are located in regional and border areas where the presence of other delivery service providers is limited.
“Latvijas Pasts has long since evolved beyond being merely a traditional postal operator. We are an important part of e-commerce supply chains both in Latvia and internationally, and we are continuously developing services that meet the habits and needs of today’s customers. Our goal is to become customers’ first choice for parcel deliveries in the Baltic market,” explains Ģirts Rudzītis, Chairman of the Management Board of VAS Latvijas Pasts.
Latvijas Pasts’ investments in the development of its parcel locker network directly reflect the changes that have taken place across the delivery industry in recent years. As online retail volumes continue to grow, so does the number of parcels, while customer habits are also changing. Whereas home delivery or collection from a physical customer service location was once often the preferred option, parcel lockers are now gaining an increasing share of the market, allowing customers to collect their parcels at a time and place that is convenient for them.
These changes are also clearly reflected in the company’s performance indicators. In 2025, Latvijas Pasts’ domestic parcel locker shipment volumes increased by an average of 130%, demonstrating the rapidly growing demand for this type of delivery. In response to these trends and in order to strengthen its competitiveness, the company has also developed strategic partnerships with other market participants in recent years. As a result, customers have access not only to Latvijas Pasts’ own network of 440 parcel lockers in Latvia, but also to partner infrastructure across the Baltic States. Altogether, this provides access to approximately 1,000 parcel lockers throughout the Baltics.
However, the company emphasises that traditional postal services and e-commerce should not be viewed as opposing areas of business. Letter delivery, press distribution and other universal postal services continue to play an important role, particularly in the regions. Another significant aspect of the company’s operations is its participation in international logistics flows, processing shipments travelling between countries around the world. Riga serves as a hub for processing international e-commerce shipments, handling customs formalities and preparing parcels for last-mile delivery in Central Europe and the Nordic countries, including Lithuania and Estonia.
Company data show that the largest volumes of shipments from Latvia are currently sent to Germany, the United States, France, the United Kingdom and Canada. Meanwhile, the largest volumes of shipments arriving in Latvia originate from Germany, Ukraine, the United Kingdom, the Netherlands and Poland.
“Many customers may not even realise that the parcels they receive have been processed by Latvijas Pasts as part of global supply chains. This international presence provides us with a solid foundation for further growth,” says Rudzītis.
To remain competitive in a rapidly changing market, the company is making targeted investments in infrastructure and technological development. In 2025, Latvijas Pasts made its largest development investment in the past five years, amounting to €6.5 million. These funds were allocated to process automation, digital solutions, energy efficiency measures, infrastructure modernisation and improvements to the customer experience. Last year, the company also launched a new website and a self-service portal for private customers.
Despite being a state-owned joint-stock company, Latvijas Pasts actively makes use of various support programmes available for business development. With support from the Investment and Development Agency of Latvia (LIAA), Latvijas Pasts has implemented several digitalisation projects in recent years, including the modernisation of its data storage infrastructure and the introduction of self-service kiosks and artificial intelligence chatbot solutions. With support from ALTUM, the company also received a €850,000 capital rebate for expanding its parcel locker network and automating letter sorting processes.
“Our goal is to become customers’ first choice for parcel deliveries in the Baltic market, which is why we are investing simultaneously in both digital solutions and customer service infrastructure. We continue to modernise our customer service centres, expand the parcel locker network and develop cooperation with municipalities to ensure convenient and accessible services for residents throughout Latvia. The renewal of the company’s visual identity and its strategic development across the Baltic region are also part of this transformation,” says Rudzītis.
The quality of the company’s operations has also received international recognition. In the latest ranking by the Universal Postal Union, Latvijas Pasts was recognised as Europe’s most reliable postal operator, with particular recognition given to the quality and speed of incoming parcel deliveries.
This informational material has been produced with financial support from the Recovery and Resilience Facility project “Digital Services Platform for Promoting Business Development”. The author is solely responsible for the content of this article. The views expressed in this material do not reflect the official position of the European Union or the European Commission.
